Please let us know asap if you are going to cancel your appointment please give us 24 hrs notice, if possible, so we can offer the slot to another customer. We may charge for missed appointments.
Pick up and drop off
Please be as prompt as possible and let us know if you are going to be late as we work one on one and can not always accommodate more than one dog.
On your first visit
You will need to allow extra time on your first visit so we can take some information from you . The details we require cover any health issues that your dog may have that may effect the way we groom and also any temperament issue . It is important that you let us know all temperament and health issues so we can fully understand your dogs needs and look after your dog correctly while it is in our care.
Please note if we are grooming your dog and it becomes apparent that your dog has fleas we will treat your dog for fleas with a shampoo flea treatment . Your dog will require a prescription flea treatment before its next visit. There will be a £5.00 charge for a dog with fleas as we will need to treat your dog and also treat the grooming room before our next client arrives.
Dandy Dogs only hold information so we can contact the owner.This information is supplied directly from the client and is held on client cards.Dandy Dogs does not share information with any other parties.You have the right, at any time, to view the details held and request it is destroyed. If we do not see a client for 12 months the details held will be disposed of. If you wish to see the full DATA PROTECTION POLICY or discuss the information held please ask when you visit.
We groom humanly at Dandy Dogs.
We will ATTEMPT to dematt a small amount of coat if we feel that the animal will not suffer discomfort.
However, we will abide at all times by the Animal Welfare Act.
It is the owners duty of care towards their pet to maintain their pets coat between professional grooms. If the owner fails to attend to their pets coat then in the interests of the animal we will shave off the matted coat to prevent unnecessary suffering. Shaving the coat is quicker and gentler on the animal. Many animals are traumatised by unnecessary hours of de-matting, putting them off grooming for life.
Customers will be required to sign a dematting/ shaving disclaimer if it becomes necessary to shave your dogs coat off close to the skin due to matting.
There will be a charge applied if we have to spend extra grooming time due to matting.